Mute User Agreement (Public Offer)

Version dated July 20, 2026. Effective upon publication at https://mymute.app (mirror: https://mymute.ru).

> This is an English translation provided for convenience. The legally binding version is the Russian one at https://mymute.app/legal/offer. In case of any discrepancy, the Russian version prevails.

This document is a public offer under Art. 437 of the Civil Code of the Russian Federation. By starting to use the Mute mobile application (the "App", the "Service"), you (the "User") fully and unconditionally accept this Agreement. If you disagree with any term, do not use the App.

Rights holder and Service operator (the "Operator"):
Sole proprietor (IP) Fedotova L.V.
INN 631107461481, OGRNIP 326632700057690
Address: office 414, bldg. 3, 70 Revolyutsionnaya St., Samara, 443023, Russia
Email: hello@mymute.app (general), privacy@mymute.app (personal data)

Integral parts of this Agreement: the Privacy Policy, the Personal Data Processing Consent, and the Medical Disclaimer.

1. Subject of the Agreement

1.1. The Operator grants the User a simple (non-exclusive) license to use Mute — a support service for parents (maternal well-being) including: a journal and trackers (sleep, feeding, nutrition, well-being, etc.), informational and reference materials, audio content, an AI companion, and other features — on an "as is" basis, within the App's functionality.

1.2. Core functionality is free. Extended functionality is provided by subscription (Section 5).

1.3. Territory of use — worldwide. The Service interface is available in Russian and English (other localizations may be added). This Agreement and related documents are executed in Russian with an English translation; in case of discrepancies the Russian version prevails.

2. Age and account

2.1. The Service is intended for persons 18 years of age or older. By using the App you confirm you are of legal age and have full legal capacity.

2.2. An account is created automatically and anonymously (a technical device identifier). The User is responsible for the security of their device and access to it.

2.3. Child data is entered by the User as the child's legal representative, who is responsible for the lawfulness of entering it. The child is not a user of the Service.

3. Important limitations of the Service (please read)

3.1. The Service is not a medical service. The App, its materials, trackers, reference guides, and AI companion are informational and supportive in nature; they do not constitute medical care, diagnosis, treatment, or prescription and do not replace consulting a doctor. See the Medical Disclaimer, which forms part of this Agreement.

3.2. The AI companion is software. Replies are generated automatically by a language model and may be inaccurate, incomplete, or wrong. AI replies are not professional advice (medical, psychological, legal, or financial). Decisions based on AI replies are made at the User's own risk.

3.3. Crisis situations. When signs of a threat to life or health are detected, the App shows emergency contacts; however, the Service is not an emergency service. In an emergency, call your local emergency number (112 in Russia) or seek medical help.

3.4. The Operator may change the composition of features, content, and models, suspend the Service for maintenance, and apply request limits (quotas) to protect the Service from abuse.

4. Acceptable use

4.1. The User must not: use the Service for unlawful purposes; attempt to bypass technical restrictions, protections, quotas, or subscription gates; interfere with server operation; decompile, modify, or distribute the App; present AI replies as a specialist's conclusions; or use the Service to harm themselves or third parties.

4.2. The User alone decides what information to enter into the App and share with the AI companion, and must not enter third parties' personal data without a lawful basis.

4.3. In case of breach, the Operator may restrict or terminate the User's access to the Service.

5. Subscription and payment

5.1. Extended functionality ("Premium") is provided under a paid subscription. Premium features, available periods, and prices are displayed in the App and/or on the website before payment.

5.2. Payment channels: the RuStore app store (RuStore in-app purchases) or the website with payment via YooKassa. Payments are processed by the respective payment organization; the Operator does not receive bank card data.

5.3. Auto-renewal. The subscription renews automatically for the next period at the then-current price unless the User disables auto-renewal at least 24 hours before the end of the paid period. Management and cancellation: RuStore subscription settings (for RuStore purchases) or the website account (for website payments). Cancellation stops future charges; the paid period remains active until its end.

5.4. Trial. A free trial (e.g., 7 days) may be offered once per device/account. If a trial subscription is set to auto-renew, a charge occurs at the end of the trial unless cancelled beforehand.

5.5. Promo codes and gifts are activated in the App, are not redeemable for money, and may carry expiry dates and conditions stated at issuance.

5.6. Refunds follow the rules of the channel where the purchase was made (RuStore rules for RuStore purchases; for website payments, contact hello@mymute.app), subject to Russian consumer protection law. The digital content license is deemed granted upon subscription activation.

5.7. Prices may change; a new price applies from the next subscription period, with advance notice via the App and/or the payment channel.

5.8. The subscription is linked to the account (device). Deleting the account or switching devices without data transfer may result in loss of Premium access; restoration is handled by support upon proof of purchase.

6. Intellectual property

6.1. The App, its code, design, texts, articles, audio recordings, images, trademarks, and other objects belong to the Operator or are lawfully used by it. The User receives only the right to use them as intended within the Service.

6.2. Copying, distributing, publicly displaying, or adapting Service content without the Operator's written permission is prohibited, except as expressly allowed by law.

6.3. Records the User keeps in the App (journal, notes) remain the User's property and are stored on the User's device.

7. Liability

7.1. The Service is provided "as is". To the maximum extent permitted by law, the Operator does not warrant uninterrupted, error-free operation or fitness for the User's expectations, and is not liable for: inability to use the Service for reasons beyond the Operator's control (failures of networks, devices, app stores, payment systems, model providers); loss of local data upon App deletion or device loss (use the export feature); or consequences of decisions the User makes based on Service materials and AI replies.

7.2. The Operator's aggregate liability under this Agreement is limited to the amount paid by the User for the last 3 months of subscription. Nothing in this Agreement limits consumer rights under mandatory provisions of Russian law.

7.3. The User is responsible for the accuracy of entered data and the lawfulness of their actions in the Service.

8. Personal data

Personal data is processed in accordance with the Privacy Policy and the User's Consent. Key principles: personal records are stored on the User's device; the account is anonymous; messages to the AI companion are automatically de-identified on the Operator's servers (Russia) and are passed to model providers only in de-identified form, with no link to the User's identity.

9. Amendments and termination

9.1. The Operator may amend this Agreement by publishing a new version at https://mymute.app with its date. Material changes are additionally announced in the App. Continued use constitutes acceptance; a User who disagrees must stop using the Service.

9.2. The User may stop using the Service at any time, cancel the subscription, and delete the account in the App settings.

9.3. The Operator may discontinue the Service with at least 30 days' notice via the App and/or website; active subscribers are refunded pro rata for the unused period.

10. Final provisions

10.1. This Agreement is governed by the law of the Russian Federation. Disputes are first addressed via a claim procedure (claim to hello@mymute.app, response within 30 days); failing resolution, in court under the jurisdiction rules of Russian law (for consumers — subject to Art. 17 of the Consumer Rights Protection Law).

10.2. Invalidity of an individual provision does not invalidate the Agreement as a whole.

10.3. App stores (RuStore, App Store, Google Play) are not parties to this Agreement and bear no obligations regarding the Service beyond those in their own terms.